Delivery & Returns
Between metro areas of capital cities: 2-4 business days.
Between metro areas of capital cities and country locations: 4-5 business days.
*All deliveries will be posted from Melbourne, Australia via Australia Post.
All deliveries include tracking numbers, delays can occur during holiday periods.
Change of mind:
If your item doesn't fit, suit or you aren't satisfied, Pup and People will provide you with a store credit so you can purchase an alternative size/product.
Delivery and shipping costs are non-refundable.
Pup and People will offer a refund if we are unable to replace the defective item and only if we are contacted within 48 hours of you receiving the item/s. No refunds will be offered once 48 hours has passed however, a store credit will be given instead as long as we are contacted within 14 days of you receiving the item/s.
If an item is to be returned and or exchanged, the return shipping cost will be at the customer’s expense and items must be unused and in it’s original packaging and condition.
*Please note all sale / clearance & custom products are not eligible for a return or exchange.*
Please email us at firstname.lastname@example.org advising that you would like to return an item; noting your order number and reason for returning the item/s in the email. We will then provide you with our return address.
Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded. We recommend you send the parcel back with a trackable service as we are unable to guarantee that we will receive the parcel back and do not take any responsibility for lost items in transit.
Cancellation of Orders
Pup and People may cancel your order if for any reason we are unable to provide you with the products subject to your order. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
Please ensure that you inspect all items for wear prior to use.
We are unable to take responsibility for any injury or loss caused by the use or misuse of our products.